Full Time Senior Administrator – Warragul/Drouin

What would be your duties and responsibilities?

Administration and Reception

You’ll be working from our reception desks in our front-of-house administration teams. Working in this
role you’ll be exposed to the range of issues, challenges and opportunities our clients present which will
fast track your real-estate education. Whilst working in this position you’ll be responsible for greeting
clients, assisting with client enquiries in person, via phone and over email. You’ll also ensure the office is
well presented and that other departments such as rental, sales and management have any
administrative needs met.

Internal Communications
In this role, you’ll be at the centre of a lot of communication, from staff to clients, from clients to staff,
you’ll become an expert in using our internal communications system to ensure messages are passed
on and acted upon, assisting us to maintain a high standard of customer service.

Property Management Team
What will be exciting about this role is that you’ll be exposed first hand to all that our business does. You
will assist our Property Management team with rental files, taking tenancy applications and information,
receipt payments, update property listings, provide rental lists to prospective tenants and assist with
general enquiries.

Sales Team
You’ll get to know our Sales Team and their processes, you’ll assist by uploading and completing sales
files, managing brochures and resources, alterations to listings, enquiries (walk-in/phone/online),
settlements and database/contact management. Your customer service and internal communication will
combine to create sales opportunities.

Other Duties & Tying It All Together
In this role and a team like ours, there will always be opportunities to grow and take on new
challenges; there will also always be bins that need taking out, meeting rooms that need a tidy up and a
list of tasks to ensure we’re providing a great service to our clients. Joining our administrative team,
you’ll be ready to roll up your sleeves and get it done.

What important skills/qualifications do you require?

– People skills, it’s not a qualification but it should be.
– Organisational and time management skills.
– Customer service, you’ll constantly set a high standard for internal and external customer
service.
– Teamwork, you’ll be working hard to help everyone in our business.
– Attention to detail, it’s vital in this role.
– Initiative, it’s what’ll make you great at your job